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Retail Store Sales Associate

  • London, Greater London, United Kingdom
£28,000 per yearOperations

Job description


Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and quality.

About the role

We are looking for a talented Store Associate to play a key role in our central London store. You will be at the forefront of our brand’s physical presence, responsible for driving sale and delivering unparalleled customer service. This role requires a passion for luxury, excellent communication skills, and a customer-centric mindset.

Who you are

You are a dedicated, detail-oriented individual with a passion for working in a fast-paced and creative environment. If you are motivated to contribute to a team committed to excellence, innovation, and professional growth, we invite you to explore this exciting opportunity.

Your responsibilities

  • Ensure every client receives a personalised and exceptional shopping experience.
  • Achieve and exceed sales targets through effective upselling and cross-selling techniques.
  • Assist in maintaining the store’s visual presentation and cleanliness.
  • Manage inventory, ensuring products and materials are well-stocked and organised.
  • Process transactions accurately and efficiently, handling payments and booking confirmations.
  • Work collaboratively with the store team to achieve collective goals.

Job requirements


  • Previous experience in retail, hospitality, or luxury sales is preferred.

  • Strong interpersonal and communication skills.

  • Ability to build rapport with high-profile clients and understand their unique needs.

  • Proficiency in using point-of-sale systems and CRM software.

  • Detail-oriented, proactive, and able to multitask in a fast-paced environment.

More about Carl Friedrik

We are challenging the outdated practices that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.
Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — form always follows function in our creative process.
Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.

Carl Friedrik in the media

  • New York Times: “Best refined briefcase for daily use: Carl Friedrik”

  • Forbes: “The new king in the leather goods space”

  • Featured in HBO’s Emmy award-winning drama, Succession.

Start date: 04/07/2024