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Retail Store Manager

  • London, Greater London, United Kingdom
£30,000 - £35,000 per yearOperations

Job description


Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and quality.

About the role

We are looking for a talented Retail Store Manager to play a key role in opening our central London store. You will be at the forefront of our brand’s physical presence, responsible for driving sales, delivering unparalleled customer service, and fostering an environment that reflects the essence of Carl Friedrik. This role demands a blend of leadership, creativity, and a passion for luxury travel.

Who you are

You are a dedicated, detail-oriented individual with a passion for working in a fast-paced and creative environment. If you are motivated to contribute to a team committed to excellence, innovation, and professional growth, we invite you to explore this exciting opportunity.

Your responsibilities

  • Recruit, train, and mentor a high-performing team, setting clear goals and expectations whilst providing regular feedback and coaching.
  • Ensure every client receives a personalised and exceptional shopping experience.
  • Develop and implement sales strategies to achieve store targets.
  • Oversee daily operations, ensuring the store is impeccably maintained.
  • Manage inventory levels and coordinate with logistics department.
  • Collaborate with the marketing team to execute local promotional events.

Job requirements


  • Proven experience as a Store Manager or in a similar leadership role within the luxury retail or travel industry.

  • Strong leadership skills with the ability to inspire and motivate a team.

  • Exceptional customer service and communication skills.

  • Highly organised, proactive, and detail-oriented.

  • Ability to work independently and collaboratively in a team environment.

More about Carl Friedrik

We are challenging the outdated practices that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.
Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — form always follows function in our creative process.
Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.

Carl Friedrik in the media

  • New York Times: “Best refined briefcase for daily use: Carl Friedrik”

  • Forbes: “The new king in the leather goods space”

  • Featured in HBO’s Emmy award-winning drama, Succession.

Start date: 04/07/2024